Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
As the Creative Program Manager on Square for Beauty and Fitness, you will strategically plan creative marketing programs as well as oversee day-to-day tactical execution of a variety of larger scale creative programs. The Square Appointments team is focused on building and marketing purpose-built tools for businesses that sell their time (think: hair stylists at salons, trainers at gyms, lawyers, contractors, etc.). On this team, we're building brand new products on top of Square's revolutionary payments platform to make the lives of these professionals easier and more productive, and the experience for their customers more modern and seamless. In addition, we're building messaging tools that are deeply integrated with AI to help these businesses and their customers communicate more efficiently. You will report directly to the Group Creative director and work with Marketing, Product, and Creative leads, on both consumer and business facing products, across a variety of channels and markets. It is your responsibility to ensure delivery of excellent work on time and on brief while helping the team meet expectations.
Program Management: This is a senior role and will significantly influence how the Creative team scales. You will help define strategic initiatives that improve the team’s processes, tools, infrastructure, workflows, and resourcing. As a partner to the Creative Director, you’ll proactively identify potential workflow issues and develop solutions, lead roadmap discussions, and help create the runway to scale to meet our partners’ needs.
Project Management: While your first priority is management of the roadmap, workflows, and defining project scope/approaches, you will also manage the day-to-day execution of a few of our more complex creative projects. You’ll track timelines, deliverables, progress, dependencies, and communicate status to project stakeholders.
Team Resourcing: To ensure we have the right people on the right projects, at the right time, and that no one has too much work or too little, you’ll partner closely with creative leadership, product marketing, and project managers to resource initiatives properly, managing multiple project workflows.
Communication: You will serve as the point person to promote constant and effective communication of creative project status – both inside and outside the Creative team organization. Among other things, this will include project status and progress, documenting decisions and action items, following up with owners on commitments, and ensuring expectations are clear.
Stakeholder Management: Cultivate, negotiate and manage relationships with cross-functional team members in marketing, product, and engineering to ensure a smooth operational process and successful project delivery. When necessary, liaise with external contributors and agency vendors.
Creative Team Champion: Last, but not least, you’ll be the heart and soul of the creative team with a deep understanding of each person’s strengths and bandwidth. You’ll coordinate work reviews, smooth operations, and facilitate a culture that encourages creative excellence.