Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

As the Creative Program Manager on Square for Beauty and Fitness, you will strategically plan creative marketing programs as well as oversee day-to-day tactical execution of a variety of larger scale creative programs. The Square Appointments team is focused on building and marketing purpose-built tools for businesses that sell their time (think: hair stylists at salons, trainers at gyms, lawyers, contractors, etc.). On this team, we're building brand new products on top of Square's revolutionary payments platform to make the lives of these professionals easier and more productive, and the experience for their customers more modern and seamless. In addition, we're building messaging tools that are deeply integrated with AI to help these businesses and their customers communicate more efficiently. You will report directly to the Group Creative director and work with Marketing, Product, and Creative leads, on both consumer and business facing products, across a variety of channels and markets. It is your responsibility to ensure delivery of excellent work on time and on brief while helping the team meet expectations.

You Will:

Program Management: This is a senior role and will significantly influence how the Creative team scales. You will help define strategic initiatives that improve the team’s processes, tools, infrastructure, workflows, and resourcing. As a partner to the Creative Director, you’ll proactively identify potential workflow issues and develop solutions, lead roadmap discussions, and help create the runway to scale to meet our partners’ needs.

Project Management: While your first priority is management of the roadmap, workflows, and defining project scope/approaches, you will also manage the day-to-day execution of a few of our more complex creative projects. You’ll track timelines, deliverables, progress, dependencies, and communicate status to project stakeholders.

Team Resourcing: To ensure we have the right people on the right projects, at the right time, and that no one has too much work or too little, you’ll partner closely with creative leadership, product marketing, and project managers to resource initiatives properly, managing multiple project workflows.

Communication: You will serve as the point person to promote constant and effective communication of creative project status – both inside and outside the Creative team organization. Among other things, this will include project status and progress, documenting decisions and action items, following up with owners on commitments, and ensuring expectations are clear.

Stakeholder Management: Cultivate, negotiate and manage relationships with cross-functional team members in marketing, product, and engineering to ensure a smooth operational process and successful project delivery. When necessary, liaise with external contributors and agency vendors.

Creative Team Champion: Last, but not least, you’ll be the heart and soul of the creative team with a deep understanding of each person’s strengths and bandwidth. You’ll coordinate work reviews, smooth operations, and facilitate a culture that encourages creative excellence.

Qualifications

You Have:

• Minimum of 7 years experience as a project manager, program manager, or producer either in a design firm, creative agency, or a part of an in-house creative team
• Excellent problem solver, multitasker, and communicator
• Confident with scoping, budgeting, and project planning
• Strong google slides and presentation skills
• Strong skills in industry standard Project Management software, workflows and tool sets, experience in Asana is a plus
• Ability to earn the trust and respect of creatives in a complex environment with changing timelines
• Ability to gauge skill levels and identify gaps in talent
• Sourcing, onboarding and managing contract talent as needed
• Experience in implementing and structuring new processes at scale within creative teams
• An affinity for creating culture for product and design communities, and bringing people close together
• A critical eye for good design, direction, writing and other creative skills
  
  

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $167,300 - USD $204,500

Zone B: USD $155,600 - USD $190,200

Zone C: USD $147,200 - USD $180,000

Zone D: USD $138,900 - USD $169,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
  
  

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.