SUMMARY: Customer Experience (CX) Lead
We’re in need of an experienced Customer Service Lead to provide excellent customer service and inspire outstanding service throughout the organization.
The CX Lead's role is to meet the customer's needs to ensure customer loyalty and satisfaction. The CX Lead is responsible for bridging the gap between customers and the brand to ensure that the touch points across the customers’ journey are engaging, efficient and effective.
Your primary goal will be to keep the department running in an effective, productive, and profitable manner; and to increase customer satisfaction, loyalty and retention.
KNOWLEDGE, SKILLS, & ABILITIES THAT YOU BRING
KREATR is a Web3 ecosystem empowering creatives to earn from selling their unique works, all secured on blockchain technology. On Kreatr artists can authenticate, promote, and most importantly earn from selling physical NFTs of their work. Our team is on a mission to connect the world's creators with the world's collectors to build sustainable economic and social value. We envision a world where the creator economy becomes the main economy.
Kreatr officially launched at SxSW in 2022 in partnership with Known Gallery; hosting an epic launch event where we commissioned TWO live mural paintings by VIZIE and RIME MSK as well as featured art by the likes of SABER, Daniel Russo, Estevan Oriol, and many more.
INCLUSIVITY STATEMENT: We make hiring decisions based on your experience, skills and passion. If you’re stoked to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran, or disability status.
*This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.