Customer Support Shift Leader Japanese Language

at Binance

47 d. ago
About the Job

Customer Support Shift Leader (Japanese Language)

Vietnam, Ho Chi Minh /
Customer Support – Customer Support /
Full-time: Remote
/ Remote

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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


    • Manage CS team's daily shifts: monitor, supervise and assess CS agents' daily activities and have a good understanding of their work performance, with the main purpose of improving the overall service quality.
    • Manage team members' work shift schedule, and balance, and adjust key performance metrics to meet a high standard of quality and volume.
    • Develop plans for implementing new products and business processes; including working with the training supervisor to develop and implement training programs, and provide input for business process optimization.
    • Participate in the formulation and execution of CS processes, SLA, work plans and responsible for overall service quality delivery and team performance achievement.


    • Bachelor's degree or diploma: Prior CS experience with exposure to a Crypto industry background will be an advantage.
    • Strong experience in Customer Service/Contact Centre Team Management.
    • Native/Fluent in Japanese and Business competency in English.
    • Skilled in MS office suite of similar including WORD/EXCEL/PPT etc for data analysis and reporting.
    • Understand clearly all KPI components and calculation to manage your team effectively.
    • Familiar with CS operations and business processes, with a strong ability for problem-solving and a strong number-driven approach.
    • Able to work under pressure, Show a good sense of responsibility, and a passion for CS management.
    • Able to handle Multiple tasks.
    • Can accept to work under different work shifts.
    • High level of honesty, integrity, proactive and meticulous.
Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire

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