The Team

Reporting directly to Dispute Team Leader, you’ll be joining a team of two other FinCrime Analysts. 

You'll Spend Your Time 👀 

• Undertaking the investigation and analysis of cardholder-disputed transactions as per MasterCard/Visa/American Express regulations.

• Analyzing and responding to incoming chargebacks as appropriate in a timely manner to meet prescribed timeframes as per card network regulations.

• Analyze trends and patterns in our fraud and chargeback incidents.

• Detecting and communicating deficiencies in current processes and procedures to propose fixes to strengthen our existing processes.

• Reporting any patterns to your manager.

• Communicating and collaborating with acquiring partners to ensure all industry regulations are delivered in the chargeback responses.

• Ad-hoc investigations and project work as required. 

You Should Apply If ✅

• 2+ years of work experience in Dispute and Chargeback operating rules and regulations. 

• Experience and knowledge with acquiring and issuing scheme rules and chargeback reason codes (Visa, Mastercard, and American Express).

• Strong knowledge of mandatory requirements and recent regulatory and schemes updates, in particular on fraud and payments areas - AVS, 3DS, etc.

• Strong knowledge of Visa, Mastercard, and American Express Fraud and Chargeback Monitoring Programs.  

• Experience with high-risk industries and alternative payment methods (Apple Pay, Google Pay, Samsung Pay, etc). 

• Analytical, innovative, problem-solving, teamwork and decision-making skills, extreme attention to details.

• Ability to function well within a fast-paced, ever-changing environment.

• Proficient English (both written & verbal).

• A working knowledge of SQL/Advanced Excel would be an advantage.

• Strong oral/written communication and presentation skills