at Palm NFT Studio
Full-Time, Remote, Time Zones Preferred: US - PST/CST/EST
In partnership with major IP rights holders, brands, and artists, our goal is to build a more open, inclusive, creative, and sustainable economy on web3.
Remote First: You'll be part of a globally distributed team!
Equity: We want everyone to have an equity stake in the success of Palm NFT Studio.
Flexible work schedule: Working remotely with a globally distributed team allows you to work asynchronously and create a flexible work schedule.
Competitive Benefits: We offer a competitive benefits package that includes Health, Dental, Vision, Life Insurance, and EAP; as well as a 401k retirement program for US employees.
Unlimited vacation/holidays: We value work life balance and encourage employees to take time to reset and recharge. We also encourage you to have no meetings on Fridays to make time for deep work.
About Palm NFT Studio
Palm NFT Studio empowers artists, brands, and fans to build deep vertical communities onchain: redefining digital experiences through NFTs. To date, Palm NFT Studio has built "The Currency" with Damien Hirst and HENI and delivered innovative NFT experiences for Universal Music Group, Warner Bros., and DC, including the brand's primary and secondary marketplace.
Palm NFT Studio is led by co-founder and CEO Dan Heyman, former General Manager of protocols at ConsenSys. Investors include Microsoft's venture fund M12,Griffin Gaming Partners, RRE, Third Kind Venture Capital, Sfermion, the LAO, Warner Bros., and SK Inc., among others. The founding team includes ConsenSys founder and Ethereum co-founder Joseph Lubin; film producer and owner of Heyday Films, David Heyman; and founder of the world-class art house HENI Group, Joe Hage.
Learn more: palmnftstudio.com; Discord: Palm NFT Community; Twitter: @PalmNft
About The Palm Network
Palm NFT Studio is one of the contributors to the Palm network. The Palm network is an Ethereum-compatible sidechain, built to serve as the foundation of a new scalable and sustainable ecosystem for NFTs. It is designed by, and for, Ethereum developers and features low gas costs and fast transaction finality. The Palm network uses the IBFT-2 consensus mechanism, a rotating Proof of Authority consensus method, in lieu of Proof of Work. This substantially reduces the computing power required and allows the Palm network to be 99% more energy-efficient than Proof of Work systems. To date, more than 3.5 million NFTs have been minted on the Palm network. There are currently 1.1 million wallet addresses, over 4 million NFTs, and more than 5 million transactions.
About The Role
The Marketplace Success Manager role at Palm NFT Studio is an exciting opportunity for a proactive, creative problem solver with a passion for delivering exceptional customer experiences. As the main point of contact for our clients, you will oversee day-to-day operations of the marketplace platform, drive decision making on marketplace policies and end-user conflict resolution, and work closely with cross-functional teams to plan and support NFT drop roadmaps. Your role will involve configuring and testing drops/features, pre-production, and obtaining validation from the client on all configurations prior to releasing in the client's production environment. You will also be responsible for creating and managing customer service through email solutions, thinking through designing and executing the best customer journey from A to Z.
This is a hands-on role that requires independent contribution where you will identify areas for growth and process improvements, but you will have a strong support system from team members to help implement these initiatives. This role also requires strong organizational skills, as well as the ability to manage multiple projects and clients simultaneously. You will have the opportunity to shape the overall vision of how our NFT marketplace functions and delivers on client's business objectives, and play a key role in driving platform improvements that impact user experience. If you are excited about the world of NFTs and have a proven track record of success in account management, customer success, and cross-functional teamwork, we would love to hear from you.