Part-Time Security Supervisor (CRYPTO.COM ARENA)

at Arena

Los Angeles, United States
269 d. ago
About the Job

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
CRYPTO.COM ARENA has clearly established itself as the sports and entertainment center of the world. As the home of four professional sports franchises – the NBA’s Los Angeles Lakers and Los Angeles Clippers, the NHL’s Los Angeles Kings and the WNBA’s Los Angeles Sparks – CRYPTO.COM ARENA has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Game, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 18 of the last 20 GRAMMY Awards shows. CRYPTO.COM ARENA’s nineteen years have also been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts Taylor Swift, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and special events. Hosting over 250 events a year, the arena’s reputation for world-class amenities, features and commitment to quality of service and the guest experience is second to none.
Job Summary
The Security Supervisor position represents Arena and/or Microsoft Theater in an exemplary manner. Reporting to the Security Management Team, the Security Supervisor will supervise Security Officers at Arena and/or Microsoft Theater. This is a part-time, non-union, hourly position.
Essential Duties

  • Event Security
  • Uphold the Security Department’s Prime Directives, most importantly our mission to take reasonable steps to protect the safety and security of our venues’ guests, team members, and assets with respect towards everyone’s dignity and legal rights.
  • Resolve escalated security situations, providing appropriate warnings and complete ejections/arrests if warranted/necessary.
  • Ensure enforcement and compliance of the venue’s Event Policies at all times.
  • Efficiently manage all incidents encountered during an event.
  • Assist with directional and informational inquiries. Serve as escalation point for complaints/issues.
  • Appropriately document all major/minor incidents.
  • Represent Arena and/or Microsoft Theater and the Security Department in an exemplary manner.
  • Apply principles of logical thinking to a wide range of intellectual and practical problems in order to successfully perform and direct varied and complex tasks.
  • Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.
  • Staff Supervision
  • Deploy staff for events. Assign appropriate shifts, breaks, and necessary equipment.
  • Train staff in basic guest service and security skills. Actively monitor staff interactions with Arena and/or Microsoft Theater venue guests, clients, artists/athletes, and team members at all events to ensure a safe, secure, comfortable entertainment experience for all.
  • Provide leadership and guidance to staff. Serve as mentor/coach to all Security team members.
  • Provide timely, appropriate feedback to staff on performance, both positive and corrective. Effectively communicate escalated team member issues to Security Management Team.
  • Administer appropriate performance reviews, counseling and disciplinary documentations as needed to ensure compliance of Crypto Theater company/department policies.
  • Accept responsibility for the performance and conduct of the entire security team assigned to the deployment.
  • Exhibit leadership qualities, motivate staff and lead by example.

Required Qualifications
  • Candidate must be available to work at least four (4) various event shifts per week, including afternoons, evenings, weekends, and holidays
  • Mandatory availability includes:
    • 1 day between Monday-Thursday; Friday's mandatory starting at 5pm till end of the event; Saturday's and Sunday's mandatory all day availability
  • End time is at the end of the event (approximately 11pm-12am or end of the event)
  • High School diploma or equivalent required.
  • Previous security experience and current Guard Card required.
  • Previous experience working in a similar sports/entertainment facility environment preferred.
  • At least one (1) year of experience supervising and leading subordinates
  • Strong interpersonal and communication (written and verbal in English) skills required
  • Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel) required.
  • Ability to multi-task and perform under pressure
  • Ability to establish and maintain working relationships with building personnel, guests, visitors, clients, and vendors.
  • An understanding of all the rules of law and the relevant penal codes.
  • Must have strong teamwork etiquette.
  • Must be able to adapt to changes in assignment per event.
  • Must maintain a high standard of grooming.
  • Ability to maintain patron, team member, and company confidentiality.
  • Tasks are performed with minimal supervision
  • Ability to lift, carry, push, and pull up to fifty (50) pounds.
  • Must be able to walk/stand and climb stairs for more than four (4) hours
  • Talking, walking, running, listening and vision activities occur continuously.

Preferred Qualifications
  • Previous experience working in a similar sports/entertainment facility environment
  • At least one (1) year of experience supervising and leading subordinates
  • CPR / AED / First Aid Training

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.
This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)