Principal Payments Growth Operations

at Gemini

Gurgaon, India
126 d. ago
About the Job

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Our flagship product, the Gemini Exchange, was built to be a compliant and secure platform to buy, sell, and store crypto. Our suite of retail products includes ActiveTrader, a high-performance platform for advanced traders. Gemini also offers the Gemini Credit Card providing real-time crypto rewards, the Gemini dollar (GUSD), a U.S. dollar-backed stablecoin, and Gemini Staking, allowing users to securely stake their tokens on-chain and receive rewards. Nifty Gateway, Gemini's NFT platform, is the world's premier marketplace for NFTs and digital art.

Gemini customers also have access to a wide range of institutional products tailor-made for high-net-worth individuals, asset and wealth managers, and hedge funds and liquidity providers seeking exposure to crypto. Customers looking to place large orders can use Gemini eOTC, a fully-electronic over-the-counter trading platform built for high-value bulk orders. For wealth management professionals, we offer a unique destination for their clients’ crypto portfolios from a single platform, and we enable fully electronic clearing and settlement of off-exchange crypto trades.

The Department:Payments

The Payments Operations Team at Gemini are thought leaders in the digital asset payments operations space. Our mandate is to bridge the traditional world of finance with the innovation of cryptocurrency products, providing our clients with a best-in-class financial institution experience.

The Role: Principal, Payments Growth Operations

Reporting to the Director of Payment Operations, this role will be a key contributing partner in the overall evolution of Gemini’s global Payments ecosystem and a critical participant in the implementation of a best-in-class Payments architecture and Payments Operations infrastructure.


  • Collaborate with Product Management to write technical PRDs, manage backlogs, and effectively prioritize new features vs. tech debt. Approximate time spent ~20%; Expected outcome: Development of key process/workflow documentation and enhancements with new payment flows.
  • Build and evaluate business cases and quantitative models that will inform and influence payments strategy and product roadmap. Approximate time spent ~20%; Expected outcome: Creation of sophisticated models and business cases that will drive payment strategies and assist with decision making.
  • Steer long term payments projects in coordination with senior stakeholders. Approximate time spent ~15%; Expected outcome: Co-lead payment projects and teams collaborating with upstream and downstream stakeholders.
  • Partner with Data and Engineering teams to enhance Gemini’s payments data and analytics infrastructure.Approximate time spent ~15%; Expected outcome: Improved visibility and transparency into payments data and related analytics.
  • Define and synthesize key payments related metrics. Approximate time spent ~5%; Expected outcome: Creation of critical KPI’s that assist in payment optimization and operations - benefits include reduced fraud, improved payment processing times, etc.
  • Initiate new features to scale, optimize, and grow payments systems. Approximate time spent ~15%; Expected outcome: improved customer payment experience, faster processing times, reduced fraud, etc.
  • Identify areas of operational risk and develop mitigation strategies. Approximate time spent ~5%; Expected outcome: Improved payment processing operations, reduced fraud, development of mitigation techniques that will be utilized across the payments processing spectrum.
  • Partner with Business Development and Customer Support teams to improve operational efficiencies. Approximate time spent ~5%; Expected outcome: Improved customer payment processing times, increased customer satisfaction.


  • 5+ years Payments experience
  • Bachelor's Degree
  • Knowledge of SQL, database structures and tables
  • Strong written and oral communication skills
  • Ability to function independently and efficiently while working from home
It Pays to Work Here
The compensation & benefits package for this role includes:
  • Competitive base salary
  • Benefits
  • Discretionary annual bonus
  • Discretionary equity

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.