Social Media Specialist (100% Remote)

at The Mom Project

United States
277 d. ago
About the Job

Our Customer’s mission is to create groundbreaking sport innovations, by making their products more sustainable, building a creative and diverse global team, and making a positive impact in communities where we live and work. Their purpose is to bring inspiration and innovation to unite the world through sport to create a healthy planet, active communities, and an equal playing field for all.
We are seeking an innovative and highly motivated Social Media Specialist on a contract basis to help support our Client’s business needs. This role will provide a premium and motivational experience by monitoring and responding to inbound social media messages from multiple channels and categories. This person’s goal will be to innovate and look for opportunities to inspire individual athletes to reach their personal goals and become better athletes through 1:1 social conversations. They will maintain the company's category voice and adhere to established department policies and procedures while working to create outcomes where everybody wins for the client and its consumers. They’ll interact with consumers, motivating them to reach their athletic goals, affirming their choice of company products, and inspiring engagement with Digital Marketing initiatives. The ideal candidate will be working in a team environment reporting to one of the Social Media Managers.

  • Please note, the schedule for this role is set and does require this individual to work on weekends and holidays. The potential shifts that we are looking to fill are 5 AM-2 PM PST, 8 AM-5. PM PST, or 10 AM-7 PM PST – days off vary, but will most likely be Tues/Wed off or Thurs/Fri off.***

What You'll Do
  • Handle all Global English contacts for the accounts we support over Twitter, Instagram, YouTube, and the client Apps
  • Connect with each consumer you talk to and provide premium customer service in every interaction
  • Along with serving consumers, you will also provide the management team with insights gained from routine health checks of the company websites and social media spaces, offering feedback related to key contact drivers, hot topics, products, athletes, website information, issues, and trends
  • Maintain an up-to-date understanding of the entire company product line, marketing initiatives, software services, web properties, and events
  • Utilize systems and other support tools to ensure accurate responses to consumer inquiries and capitalize on potential sales opportunities
  • Working the social cases that come into the queues
  • Work each case and provide the best possible service with each interaction
  • Keep track and report on any trending topics that we hear from the consumers
  • Attend weekly team meetings to stay up to date on policies and processes
  • Work with the geo teams to ensure you’re in tune with global events and launches
  • Work with cross-functional teams to provide insight and feedback about their respective consumer communities

  • Customer Service experience
  • Past experience as a community moderator
  • High level of familiarity with Twitter and all available features and functionalities (Spaces, Communities, polling/voting)
  • Existing knowledge and passion for web3 and NFTs
  • Knowledge and passion for sneaker culture
  • Excellent written and verbal communication skills
  • Strong computer skills, including experience navigating the internet and using PC and Windows-based software (Microsoft Office)
  • Ability to read, speak and understand English
  • Demonstrated initiative and ability to work independently and/or in a diverse team environment
  • Proven strong problem-solving skills, analytical skills, and attention to detail
  • Excellent team and customer service orientation

  • A Bachelor's Degree, preferably in Communications or Marketing, or an additional 2 years of equivalent industry-related business experience in lieu of a degree

Hours & Location:
  • M-F, 40 hours/week. This role will be 100% remote.

All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have US residency at the time of application.
Please note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines (please inform your employer if you need a medical or religious exemption). Prior to onboarding, contractors will be required to attest that they are fully vaccinated.
Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements).
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.
The salary for this position is: $20.50 per hour